General questions
Which pages/parts of my store can Lokalise Flow translate?
Lokalise Flow can translate all pages of your Shopify store as well as products, collections, delivery methods, meta fields, privacy policy and check out pages.
How many languages can I translate my store into?
Lokalise Flow offers high-quality translations in 137 languages. During the preview stage, you can add up to two languages on Lokalise Flow by default. If you need to add more languages, please contact us. Learn more in the Languages article.
How accurate are Lokalise Flow’s translations?
Lokalise Flow goes beyond simple AI translation by incorporating several layers of quality control to ensure your translations are top-notch:
Multiple AI engines working together — we use a combination of the most advanced AI engines available, which analyze your content from different angles. By leveraging the strengths of each engine, we produce translations that are more accurate and contextually appropriate than those generated by any single engine.
Personalized style guide and glossary — to maintain consistency and keep your brand’s voice intact, Lokalise Flow uses your personalized Style Guide and Glossary. The AI engines adhere to these rules, ensuring that specific terms, phrases, and stylistic preferences are consistently applied across all languages.
Human review for sensitive content — for high-impact or sensitive content, we introduce a human touch. Professional translators review the AI-generated translations, fine-tuning them to meet the highest standards. This step ensures that your most important content is not just accurately translated, but also culturally appropriate and aligned with your brand's messaging.
Continuous learning and improvement — Lokalise Flow isn’t static. The system continuously learns from feedback and improves over time, making future translations even more accurate and aligned with your brand’s evolving needs.
Registration and initial setup
I'm trying to set up a Lokalise account, but my password keeps being rejected due to it being in a breach.
To ensure your security, we verify that your password hasn't been compromised. We recommend:
Using a password manager to generate and store unique passwords.
Creating a passphrase that includes numbers, symbols, and both uppercase and lowercase letters to strengthen security.
I'm trying to install the Lokalise Flow app for my store but receive an error stating that the app cannot be connected.
If you encounter an error during the initial installation indicating that the Lokalise Flow app cannot be connected to your store, first ensure that your email address on Shopify is verified. An unverified email will prevent the app from connecting. Once your email is verified, try reinstalling the app.
If your email is verified and the error persists, please contact us for assistance.
I'm trying to connect my Shopify store to my project in Flow but something went wrong in the middle of the process and I’m unable to access it anymore
To resolve this issue, we recommend deleting and then reinstalling Lokalise Flow for Shopify. Please check how to achieve that in the section below.
After reinstalling the app, you should be able to start creating your project without any issues.
How to delete project and reinstall Lokalise Flow for Shopify?
Follow these steps to delete Lokalise Flow and reinstall it:
Detach your project from Shopify:
Go to
flow.lokalise.comand log into your account. You'll be navigated to the projects dashboard.Locate the project in question and click on the three dots next to its name.
Select Detach from Shopify store.
You will be redirected to the store. If any errors pop up, ignore them.
Close the tab and return to Lokalise Flow.
Delete the project:
Find the Flow project again and click on the three dots.
Choose Delete.
Reinstall Lokalise Flow in Shopify:
Log in to your Shopify store and navigate to Settings > Apps and sales channels.
Find Lokalise Flow in the list, click on the three dots next to it, and select Uninstall.
Visit
apps.shopify.com/lokalise-flowand install the Lokalise Flow app again.
I want to change my email for Lokalise. How can I achieve that?
Currently, changing your email on Lokalise Flow is not possible.
What happens if I haven’t paid Shopify? Will Flow still work?
No, Flow won’t be able to interact with your store if you have any outstanding payments with Shopify.
Projects and languages
What is a project? What is a workspace?
A project is equivalent to a Shopify store. A workspace can contain one or more projects (stores). Learn more in the Projects article.
I want to change my project name. How can I achieve that?
Unfortunately, changing your project name on Lokalise Flow is not possible. It remains as the store name in Shopify when Lokalise Flow was installed.
I need more than 2 languages in my Lokalise Flow project. What should I do?
During the free preview, we limit projects to 2 languages. If you require additional languages, please contact us.
My default language on Lokalise Flow is incorrect and I would like to change it
The default (base) language shown on Lokalise Flow comes directly from your Shopify store, so you can't change it directly on Lokalise.
To change the base language:
Open Shopify Admin page, switch to Languages, and select a new default language:
After that, you'll need reinstall Lokalise Flow for Shopify as explained in the section below and recreate your project with the new base language.
How to make the language switcher visible in my store?
To enable language switcher, please follow instructions in the Language switcher for Shopify article.
My customers confuse the currency picker and language picker
We're aware of this confusion and are actively working on a solution. Updates will be communicated to those who participates in the preview.
Translation process
Why is my store taking a long time to import?
If your store is large, the import process will naturally take longer because there’s more content, like products and other details, to translate. As long as the estimated import time hasn’t been exceeded, everything is likely working as expected.
However, if your store's code has been heavily customized, especially with themes or metafields, this could slow things down. The more standard your setup, the smoother Lokalise Flow and other apps will work.
It has been a while since I started my initial translation, why don’t I see a translated store?
You can monitor translation statuses in the Lokalise Flow Content manager. Consider the following:
If all content is marked as Published, then check the Shopify settings to ensure that Shopify has been enabled to support multiple languages.
Go to your Shopify store
From your Shopify admin, go to Settings > Languages.
Click Add Language.
Choose a language from the dropdown menu, then click Add.
Select an active market to add your language to.
Click Preview to view different languages in your online store. You can preview both published and unpublished languages.
If any content shows an Error status, please reach out to us.
Other statuses indicate ongoing initial translations. We’re using multiple AI engines to provide the best possible quality and the initial translation might take longer time compared to other tools in the market.
If you are translating a store with 60,000-100,000 words into one language, our estimate is that it will take 3-5 hours. The larger your store and the more languages it is being translated into the longer this can take. We promise that updates to the translation will be much faster.
If you feel it has taken too long, please contact us.
Why isn’t all my store's text imported? I can't find some content in the editor!
Your store contains a lot of text, but not all of it is visible to your customers. To help reduce your translation costs, we focus on importing only the text that is customer-facing.
Below is a list of content we don’t import:
Tags
Shopify doesn’t consider tags translatable since they are mainly used for internal categorization. Tags help you organize and locate products, orders, customers, and blog posts more easily, but they typically don’t appear on customer-facing pages. For example, you might use tags like "Summer Collection," "New Arrival," or "Organic." You can read more about tags in the Shopify documentation.Third-party dynamic content
Content generated by third-party apps through custom scripts is excluded from the import process. These apps, available on the Shopify app store or custom-built to connect via Shopify’s API, include tools for personalized product recommendations (e.g., LimeSpot Personalizer, Nosto), custom forms (e.g., Growave), and upsell or cross-sell popups (e.g., ReConvert, Honeycomb Upsell Funnels).
Non-product metafields
While product-specific metafields are imported, other types of metafields related to shops, articles, and other objects are not. Non-product metafields can be associated with various aspects of your store, such as customers, orders, and more. Examples include "Loyalty Status" for customers, "Gift Message" for orders, and other metafields linked to variants, collections, draft orders, pages, blogs, markets, and shops.
Metaobjects
Metaobjects are custom data structures created in Shopify that are specific to your store and are not automatically imported. They allow you to build personalized features, such as FAQ sections, customizable product options (e.g., engraving or fabric choices), or custom reviews with fields for rating and title.
I already have translations for my pages on Shopify. What will happen if I import new texts from Lokalise Flow?
If you have existing translations set up through another tool, they will be overwritten when you import new texts from Lokalise Flow. To ensure you are aware of this fact, a notification will appear before you publish your new data:
If you would like to backup your existing translations, you can do so by visiting the Languages tab on Shopify and clicking Export:
Find more information in the Languages article.
I've updated the text in the store with the base language, but not all of the updates have been translated
We are aware of this problem and are working to resolve it. We will notify those participating in the preview when this is resolved.
Content manager shows errors for all categories and translations and I cannot publish my translations
Sometimes, if even one translation segment has an error or is pending review, the Content Manager marks all translations and categories as having errors.
To fix this problem, perform the following steps:
Go to the Content editor.
Click Filters. Under Translation status, check Translation failed and Pending review.
You'll now see only the segments with issues.
Fix the translations. Click the rephrase button to use AI translation or add translations manually.
Make sure to approve each translation that has been fixed.
Once all segments are fixed and approved, you can publish your texts to Shopify.
For more details, please check this video:
How to import additional content from Shopify?
When you click the Start AI Translation button, your content will be automatically imported from Shopify for translation.
However, if you later make changes to your Shopify content (like adding a new product or modifying an existing one), these changes won't automatically update in Lokalise. To import the new data, click the Import Changes button in the Content Manager:
The Import Changes button will be disabled when the content is either Importing or Translating.